Cancellation Policy

All cancellations must be submitted in writing. The date on which we receive your cancellation request is decisive. 

Individual Bookings (up to 6 guests)

Cancellations or booking changes are free of charge up to 8 days before arrival, unless otherwise stated in the booking conditions (e.g. Non-Flexible Rate).

Group Bookings (7 guests or more)

Cancellations or booking changes for the entire group allocation are free of charge up to 4 weeks before arrival.

After these deadlines, the following cancellation charges apply, depending on the services booked:

• 80% of the accommodation costs
• 80% of all other booked services

In these cases, vouchers cannot be issued and the amount cannot be credited towards a future stay.

Voucher Option

As an alternative, we offer a voucher option. By paying 100% of the accommodation costs and 100% of all additional booked services, you will receive a voucher for the full amount, valid for 3 years, which can be redeemed for a future stay.

Early Departure, No-show & Same-day Cancellation

In the event of an early departure, no-show without prior cancellation, or cancellation on the day of arrival, the full booking amount will be charged. In these cases, vouchers cannot be issued and the amount cannot be credited towards a future stay.